Your documents
Completing the process means protecting your documents.
Every utility wants identity verification before it will open an account. We ask for the minimum each one accepts, tell you which provider each document is going to, and never ask for it twice.
We built this having worked on regulated healthcare systems and on the security engineering side of financial services, where encryption, access control and identity verification are the job rather than an afterthought. That is the standard we are holding ourselves to here.
Collected once, used only where you approved
Documents arrive through an encrypted upload, are used for the accounts on your approved plan, and are deleted on a fixed schedule after closeout. Not stored indefinitely in case we need them later. We only collect information required by your specific providers.
Payments
Payment details are handled by a third-party processor. We do not store full bank account numbers on our own systems.
Never sold, never shared sideways
Your information goes to the providers on your plan and nowhere else. We do not sell lead data. If we work with a utility on process, that does not give them access to your whole file. Your documents go only to the providers on your approved plan.
An authorization that names its limits
What you sign names the specific accounts we may open and close on your behalf, and it expires when your move closes out. It is not an open-ended power of attorney.
A record of every step
Every action on your file is logged with a date and a confirmation number, and you can see all of it. If the postal service sends a code to confirm your address change, it goes to your phone and you enter it yourself.