Your documents
Completing the process means protecting your documents.
Every utility wants identity verification before it will open an account. We ask for the minimum each one accepts, tell you which provider each document is going to, and never ask for it twice.
We only collect what your specific providers require. Documents arrive through an encrypted upload, are used solely for the accounts on your approved plan, and are deleted on a fixed schedule after closeout (typically within 30 days of the last service completing). We do not store them indefinitely.
Payments
Our fee and any known utility application fees are collected through a third-party processor. We do not store full bank account or card numbers on our systems. Security deposits, if required, are paid directly to the utility later via a link we send you.
Never sold, never shared sideways
Your information goes only to the providers on your plan. We do not sell lead data. Working with a utility on process does not give them access to your full file.
An authorization that names its limits
What you sign is a limited authorization naming Utility Switch as your agent for the specific services, addresses, and move on your plan. It expires when the move closes out. It is not an open-ended power of attorney.
A record of every step
Every action is logged with a date and confirmation. You can see the full history. Postal codes and similar verifications go to your phone; you enter them yourself.