How submissions work
Complete applications go to you. Anything missing a field, a document, or a confirmed date goes back to the household.
How we decide
Complete on arrival
Service address (unit included), legal name as on the ID, start or stop date, prior account number if there is one, billing address, callback number. If a field you require is missing, it does not leave us.
Documents checked
We confirm each file is the type you ask for, names match, the address matches where your process requires it, and the scan is legible. Failures go back to the household, not to your desk.
Dates held as a pair
Start at the new address, stop at the old one. If closing moves, we amend both sides before your effective date. We do not guess dates.
Authorization on file
A signed authorization names us as agent for that address, those services, and that move. Timestamped. Produced on request.
If you reject it
It comes back to us. We fix it and resubmit.
Fit to your process
If you need a field, a document, or a lead time we do not collect yet, tell us. We will enforce it at intake.